questions
Help
Search, payment, cancellation, messages and allergies.
Frequently asked questions
Find a cookI cannot find a cook
Search needs a valid England or Wales postcode. If nobody covers that postcode, join the waitlist on the results page.
When am I charged?
Checkout authorises the card. The charge is captured when the cook accepts. If they decline or the request expires, the authorisation is cancelled.
Cancellations
More than 48 hours before the visit, the customer is refunded in full. Between 24 and 48 hours, the refund is half. Under 24 hours, the captured amount stays with the booking. If the cook cancels, the customer is refunded in full.
Messages
Messages belong to a booking. Open the booking and use the message box. The page refreshes the thread while you are looking at it.
Do I need to mention allergies?
You must say whether anyone eating has an allergy. If the answer is yes, name the allergens. The cook has to acknowledge that information before they can accept.
Elsewhere on Chefup
guide
How it works
Search, open a cook, send a request, pay on Chefup, then message and review.
guide
Safety
Approved cooks, allergies, and a private address until the booking is confirmed.
policy
Cancellation
Full refund more than 48 hours before the visit, half between 24 and 48 hours, and none under 24 hours.
search
Find a cook
Search an England or Wales postcode and the kind of cooking you need.